Welcome to Coach22 Consulting (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit www.coach22consulting.ca (the “Website”) and use our services.
By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. DEFINITIONS
• “Personal Information” – Any identifiable information about an individual, including names, email addresses, phone numbers, and IP addresses.
• “Website” – Refers to www.coach22consulting.ca and all associated content, services, and communications.
• “Services” – Refers to consulting, coaching, and other professional services provided by Coach22 Consulting.
• “Consent” – Your voluntary agreement to the collection, use, or disclosure of personal information, as required by PIPA (BC) and PIPEDA (Canada).

2. INFORMATION WE COLLECT
We collect only the personal information necessary to provide our services, operate our Website, and comply with legal obligations.
A. Information You Provide Voluntarily
When you use our Website, sign up for services, or contact us, you may provide:
✅ Full Name
✅ Email Address
✅ Phone Number
✅ Business Information
✅ Payment Information (processed securely by third-party payment providers)
✅ Any other details voluntarily shared during communications
B. Information Collected Automatically
When you visit our Website, we may automatically collect:
✅ IP Address
✅ Browser type & operating system
✅ Device Information
✅ Website usage data (pages visited, time spent, referral sources)
✅ Cookies & tracking technologies (see Section 7 – Cookies Policy)
C. Third-Party Data Collection
We may receive information from:
• Payment Processors (e.g., Stripe, PayPal) for secure transactions
• Analytics Providers (e.g., Google Analytics) to improve our Website’s performance

3. HOW WE USE YOUR INFORMATION
We collect and use your personal information only for lawful purposes, including:
✔ Providing Services – Processing bookings, inquiries, and service delivery
✔ Communication – Responding to inquiries, sending newsletters, and customer support
✔ Marketing & Promotions – Sending promotional offers (with your consent)
✔ Improving Website Performance – Using analytics to enhance user experience
✔ Compliance & Security – Protecting against fraud, security breaches, and meeting legal requirements
We do not sell, rent, or trade your personal information to third parties.

4. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information in the following situations:
A. Service Providers & Partners – Third-party vendors (e.g., email marketing services, payment processors) may access information only for the purpose of providing contracted services.
B. Legal & Compliance Obligations – If required by law, regulation, subpoena, or legal authority, we may disclose information to regulatory bodies or law enforcement.
C. Business Transfers – In case of a merger, acquisition, or asset sale, your personal information may be transferred, with notice provided.

5. DATA STORAGE & SECURITY
We use industry-standard security measures to protect your personal information, including:
🔒 Encryption – Secure transmission of sensitive data using SSL/TLS protocols
🔒 Access Controls – Limiting access to personal data to authorized personnel only
🔒 Regular Security Audits – Monitoring for potential security vulnerabilities
Despite our efforts, no online transmission is 100% secure. You acknowledge that you share personal information at your own risk.

6. YOUR RIGHTS UNDER PIPA & PIPEDA
As a resident of British Columbia (PIPA) and Canada (PIPEDA), you have the following rights regarding your personal information:
✅ Right to Access – Request a copy of the personal data we hold about you
✅ Right to Correction – Request corrections to inaccurate or incomplete information
✅ Right to Withdraw Consent – Withdraw your consent for certain data uses (e.g., marketing emails)
✅ Right to Deletion – Request deletion of your personal data (subject to legal retention requirements)
✅ Right to Restrict Processing – Request limits on how your data is used
✅ Right to File Complaints – File a complaint with the Office of the Information & Privacy Commissioner for British Columbia (OIPC BC) if you believe we have mishandled your data
To exercise these rights, email us at info@coach22consulting.ca with your request.

7. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your browsing experience.
Types of Cookies We Use:
🍪 Essential Cookies – Necessary for Website functionality (cannot be disabled)
🍪 Analytics Cookies – Track Website performance and visitor behavior
🍪 Marketing Cookies – Used for targeted advertising and promotional campaigns
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your Website experience.

8. THIRD-PARTY LINKS & SERVICES
Our Website may contain links to third-party websites (e.g., social media, external resources). We are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party sites you visit.

9. DATA RETENTION POLICY
We retain personal data only as long as necessary for:
• Providing our services
• Meeting legal, tax, or regulatory obligations
• Resolving disputes and enforcing agreements
Once no longer needed, personal information is securely deleted or anonymized.

10. INTERNATIONAL DATA TRANSFERS
If you access our Website from outside Canada, your data may be transferred and stored in servers located in Canada and other jurisdictions with different privacy laws.
By using our Website, you consent to such transfers.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date.
If changes are significant, we may notify you via email or Website announcements.

12. CONTACT INFORMATION
For questions or concerns about this Privacy Policy, contact us at:
📧 Email: info@coach22consulting.ca
📍 Address: #26 – 34230 Elmwood Drive, Abbotsford BC, Canada
📞 Phone: 1-778-561-2322

13. FILING A COMPLAINT
If you believe we have violated your privacy rights under PIPA (BC) or PIPEDA (Canada), you may file a complaint with:
Office of the Information and Privacy Commissioner for British Columbia (OIPC BC)
📍 Address: 947 Fort Street, Victoria, BC V8V 3K3
📧 Email: info@oipc.bc.ca
📞 Phone: (250) 387-5629
🌐 Website: www.oipc.bc.ca

14. ACKNOWLEDGMENT
By using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.